SharePoint Online Wiki Sites

This quick reference article goes over how to create a simple wiki knowledge base site on SharePoint Online.

Create a brand new site

It's best if you are a SharePoint Online admin.

Which template to use?

  • Communication site or team site?
  • Use the team site without the Teams space, this requires the SharePoint Admin role

Metadata

  • Add columns in grid view
  • Pin columns to filters pane (so you can filter on them quickly)
  • Once you apply a filter, you can save the view as a new view (Save the view as). For example, if you want to create a new web part with most recently created articles, you can create a new view
  • Create a front-page view, i.e. Recent Changes, and limit to about 10, make the window height flexible to as big as it gets

Audience targeting

  • It's possible to set audience targeting on quick links and left-hand side navigation
  • Edit the web part on the page, and select Enable audience targeting on the web part itself, i.e. quick links web part
  • Edit the quick link, and select the audience groups
  • On navigation, if a parent section label is audience-targeted, all sublinks will be in the same audience-targeted group

Search vertical and customizing search experience

  • Go to site information and site settings
  • In the Microsoft Search section go to Search insights and configuration
  • For each vertical, select and edit it and disable it

Create your own search vertical

This custom search vertical will create a KB Article search result type.

  • In the Search insights and configuration page, click Add

SharePoint Governance
Some information on M365 governance and a service that makes it easier, see the last reference ink below.

References

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